Privacy Policy

Dixon Chiropractic and Spine Clinic (“we,” “us,” or “the Clinic”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we handle it, in keeping with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act (PHIPA).

Information we collect

We may collect the following, depending on how you interact with us:

• Contact details you provide through our appointment request form, such as your name, phone number and email address.
• Message content you choose to send us, including any information about your reason for enquiring.
• Health information collected during an in-person assessment and course of care, held as part of your clinical record.
• Website usage data, such as general, non-identifying analytics that help us understand how the site is used.

How we use your information

• To respond to your enquiries and schedule appointments.
• To provide and administer the care you request.
• To meet our professional, legal and regulatory obligations.
• To improve our website and services.

How we protect your information

We use reasonable administrative, physical and technical safeguards to protect personal information against loss, theft and unauthorised access, use or disclosure. Clinical records are handled in accordance with our professional obligations.

Sharing your information

We do not sell your personal information. We may share it only where necessary to provide care, where you have consented, or where required or permitted by law.

Cookies and analytics

Our website may use cookies or similar technologies to support basic functionality and to understand aggregate usage. You can control cookies through your browser settings. Disabling cookies may affect some site features.

Your rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct it, or withdraw consent to certain uses. To make a request, please contact us using the details below.

Retention

We retain personal information only as long as necessary for the purposes described above or as required by law and professional standards.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the most recent changes.

Contact us

For any privacy questions or requests, contact us at (416) 242-3773 or by mail at 557 Dixon Rd #101, Etobicoke, ON M9W 6K1. You can also use our contact page.